MB6-892 Microsoft Dynamics AX Distribution and Trade exam is available in English Ali Marpet Jersey , Chinese (Simplified), French, German, Japanese, and Spanish languages. The ideal audiences for this exam are IT professionals. The technology under which this exam comes is Microsoft Office 365. Passing this exam gives you an accreditation for MBS Donovan Smith Jersey , MCSA.

This exam assesses your aptitude to achieve the technical responsibilities listed below. The percentages specify the relative weight of each key topic area on the test. The higher the percentage, the more queries you are liable to see on that content part on the exam.

Manage cases as well as the knowledge base (25-30%)

• Create and administer cases
• Effort with the case list and views; look for for case records; generate a new case record; recognize fields on a default case outline; examine business method flows; change activities to cases; comprehend the case declaration process; use case routing convention; use case making rules.
• Construct and administer the knowledge base MBS
• Seek for articles; relate an article with a case; use comprehension base articles to assist resolve cases; build, manage, and retain knowledge base article templates; form, modify Noah Spence Jersey , and bring out knowledge base articles; format articles; affix knowledge base articles to email messages.

Administer queues, entitlements, and service level agreements (SLAs) (25-30%)

• Construct and supervise queues
• Comprehend system queues and individual queues; generate and maintain queues; insert cases and activities to queues; effort with queue items; execute case routing.
• Generate and direct entitlements
• Generate and uphold entitlement templates; construct a new entitlement; put in entitlement lines.
• Produce and manage SLAs
• Comprehend standard and improved SLAs; construct SLA actions as well as details.

Administer service scheduling, interactive service hub, as well as the unified help desk (20-25%)

• Employ and supervise service scheduling
• Recognize service scheduling scenarios; comprehend the service scheduling progression flow; describe and supervise resources; execute customer service schedules; construct and administer resource groups; describe sites Vernon Hargreaves III Jersey , holiday schedules, as well as services. MB6-892
• Effort with the interactive service hub as well as the unified service desk
• Effort with single-stream as well as multi-stream dashboards; administer queues as well as cases from streams; produce interactive dashboards; recognize the unified service desk.

Effort with FieldOne and surveys and execute service management analysis (20-25%)

• Execute service administration analysis
• Utilize Microsoft Power BI service dashboards; effort with the service calendar; effort with service reports; effort with service dashboards; effort with system charts designed for cases; recognize service metrics and goals; build goals for case records.
• Apply FieldOne with service management
• Recognize FieldOne functionality; recognize reasons to computerize the field service business; spot the advantages of using FieldOne
• Effort with surveys
• Recognize survey division options; construct and put together surveys.


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